Summary

BIS Safety Software: one connected system for safety, training, and compliance

BIS Safety Software is a Canadian EHS learning and compliance platform founded in 2006 and headquartered in Sherwood Park, Alberta. It serves more than 1,700 organizations and over two million users across construction, mining, energy, manufacturing, and transportation. The platform connects a learning management system, digital forms, incident management, asset tracking, and compliance reporting in one system. AI tools including a form generator, course builder, and field assistant are embedded throughout, with every AI-modified entry subject to mandatory human review before it is submitted.

What is BIS Safety Software and which industries does it serve?

BIS Safety Software is a Canadian EHS platform built specifically for regulated, safety-critical industries, it is not a general-purpose tool with a safety module added on. Founded in 2006 and based in Sherwood Park, Alberta, the company serves more than 1,700 organizations and over two million users. Sectors covered include construction, mining, energy, manufacturing, and transportation. Over nearly 20 years, the platform has developed through direct collaboration with the safety professionals who use it daily, and its feature set reflects the specific compliance demands those industries face. That focus on regulated sectors distinguishes BIS Safety Software from broader workforce management or HR platforms that treat safety as a secondary feature.

How did BIS Safety Software grow from a 900-square-foot startup to a platform serving two million users?

BIS opened on April 1, 2006, as Business Improvement Solutions Inc., co-founded by Dan MacDonald and Carmen Delisle. The company started in a 900-square-foot office, delivering in-person leadership and management training across Canada and the United States. Strong demand led it to build its own learning management system. The 2008–09 financial crash created severe volatility in leadership training budgets, and BIS shifted decisively toward online safety training and software. Over subsequent years it added digital forms, incident management, asset tracking, and audit tools. The company rebranded as BIS Safety Software in December 2020 and now operates from a 25,000-square-foot headquarters with more than 175 employees, including an international team.

How does AI work inside BIS Safety Software, and what safeguards are in place?

AI is embedded throughout BIS Safety Software in four practical tools, each designed to keep a human approver in the loop. The AI Form Generator converts paper inspection forms, checklists, and hazard reports into digital, mobile-ready versions within minutes, complete with calculated fields, conditional logic, scoring, and digital signatures. The AI Form Assistant lets field workers complete forms using text, voice, or photos, but every AI-modified entry must pass mandatory human review before submission. The AI Course Builder generates structured training outlines, slide content, and voice narration for approval by a subject-matter expert. An Ask Amy assistant rounds out the suite. Because all tools operate within one system, training records, form data, and incident reports remain connected automatically.

What is SafetyNET and how does it extend the value of BIS Safety Software for clients?

SafetyNET is BIS Safety Software's safety training network and is one of the largest of its kind in North America. It connects more than 700 safety training organizations and gives clients access to more than 1,900 premium online courses through a single platform, removing the need to source external content from multiple providers or manage separate logins and records. Course completions feed directly into the same training records, compliance matrices, and certification alerts that the core BIS platform manages. The network also helps explain the company's sustained growth: over the past decade, more than half of new customers have arrived through referrals from existing clients, reflecting strong retention across the user base.

How does BIS Safety Software handle incident management and compliance tracking across a workforce?

The incident management module in BIS Safety Software captures incidents in real time and tracks corrective actions through to resolution, surfacing trends across incident data automatically rather than requiring manual reporting or analysis. The training matrix identifies compliance gaps based on a worker's role, location, and certification status, then assigns the appropriate training automatically. Automated expiry alerts and auto-reassignment for training records flag lapses in certification before they become a compliance risk on site. Asset and equipment management adds a further layer of control, with QR-code scanning used to verify on site that workers operating specific equipment hold the qualifications required for that machinery before work begins.

What business systems does BIS Safety Software integrate with, and how does the mobile app work?

BIS Safety Software connects with a broad range of common business tools. Microsoft Entra ID and BambooHR provide single sign-on and automatic user provisioning. Prebuilt integrations link the platform with ADP, Microsoft Business Central, Workday, and Credly. For organizations with custom internal systems, BIS provides a documented API library that an in-house IT team or outside vendor can build on without additional licensing. Reports can be sent automatically to external dashboards such as Power BI. The platform runs as a web application in any browser, and a companion iOS and Android mobile app works offline in remote or low-connectivity environments, then syncs all field data automatically once the device reconnects to a network.

What does after-sales support look like for BIS Safety Software customers in Canada?

BIS Safety Software runs two dedicated in-house North American support teams. The Customer Experience team handles inbound requests and general technical concerns, while the Customer Success team manages implementation and onboarding. Support is included in the subscription with no limits on call volume or session time, covering administrators, front-line workers, and contractors alike. Contact options include phone, email, and live chat, alongside self-serve documentation, an FAQ centre, and a help page. Support is available seven days a week. Onboarding begins with a discovery call and needs analysis, followed by rollout planning, configuration, and training. The platform operates on a community-based development model, so features funded by one client become available across the entire user base, generating thousands of product updates each year.

Featured experts

  • Dan MacDonald: founder and CEO, BIS Safety Software; co-founded the company in 2006 as Business Improvement Solutions Inc.; drove the pivot from in-person leadership training to online safety software following the 2008–09 financial downturn.
  • Luke Koop: head of product, BIS Safety Software.
  • Cassidy Proctor: head of customer experience, BIS Safety Software.
  • Jessica Dastych: general manager, BIS Safety Software.
  • Samantha Purych: senior financial controller, BIS Safety Software.
  • Kelly Redinger: head of people and culture, BIS Safety Software.