WSIB aims to improve access with digital enhancements

Phone hours extended, CRA partnership and new mobile app expected in 2023

WSIB aims to improve access with digital enhancements

Ontario’s Workplace Safety and Insurance Board is trying to make it easier for businesses and workers to access its services by extending the hours for phone support and introducing new digital offerings.

“We are making improvements that will save businesses time, money, and make Ontario a safer place to work,” says Jeffery Lang, WSIB President and CEO. “Our goal is to ensure the people and businesses we serve feel supported and valued and that we make it as easy as possible to work with us.”

Phone hours for claim-related support will now be available from 7:30am to 7:45pm. Also, businesses can report and pay their WSIB premiums in one transaction through their online banking.

More improvements are planned for 2023, which the WSIB says will make it easier for workers to get the support they need and help businesses access information about their accounts and claims.  Beginning in January, statements and claim files will become digital-only and made available through the WSIB’s online services.

“Eliminating paper statements and files will help businesses find the information they need more quickly and easily,” says Lang. “At the same time, this will also help reduce our impact on the environment and manage administrative costs more efficiently.”

The WSIB is also planning to launch a mobile app in the new year that can be used to file new claims. And it’s partnering with the Canada Revenue Agency to allow customers to pay their premiums through the CRA online platform while completing their taxes.

“These improvements are part of a deliberate effort to bring generational change to the WSIB,” says Monte McNaughton, Minister of Labour, Immigration, Training and Skills Development. “People who are injured or fall ill at work should have the confidence they will get the help they need as quickly as possible, and our government is making that happen.”