'You never really know what you're going to be walking into' says one worker
Health and safety leaders hear firsthand accounts of the challenges faced by lone workers during a recent EcoOnline panel hosted by Xavier Brahman. The discussion brings together voices from real estate, emergency response, and education to highlight the urgent need for robust safety measures and mental health support.
Physical hazards demand proactive solutions
Panelists describe the unpredictable environments lone workers encounter. Georgia, a real estate professional, explains, “You never really know what you’re going to be walking into.” She notes that slips and falls are common risks, despite pre-visit risk assessments. Phil, an emergency responder, adds, “We carry first aid equipment, torches, and radios, but they might not always work.” The group agrees that training and preparation are essential but acknowledge that technology gaps remain.
Mental health remains a critical concern
The panel emphasizes that isolation impacts mental well-being as much as physical safety. Andy, an educator, shares, “You have to portray a calm persona, but the constant vigilance is draining.” He recounts experiencing anxiety due to the pressures of lone working. Georgia, who serves as her company’s mental health first aider, highlights the value of peer support: “Just being able to talk about some of the things that went on through your day helps you recharge.”
Real-time communication and team support are key
When emergencies arise, panelists stress the importance of reliable communication tools and strong team culture. Andy describes how his team implements a remote doorbell system as a discreet panic alarm, saying, “getting your phone out isn’t exactly discreet or particularly quick.” Phil calls for better connectivity: “We rely on mobile phones a lot, but a lot of places wouldn’t have a phone network coverage.” The panel concludes that, despite working alone, “lone working is still a team sport,” and that organizations must ensure their people can reach help when needed.
Health and safety leaders take note: the panel’s experiences underscore the need for continuous training, mental health resources, and investment in real-time safety technology to protect lone workers on the job.
